Handi-Men.Com Service Philosophy
Unlike most of its competitors, Handi-Men.Com does not restrict public access to its members' listings. Indeed, the Handi-Men.Com local directory navigation system may be the easiest and fastest on the Internet today! To ensure that the open directory system is readily accessable --- Handi-Men.Com subscribes to both Google and Overture.com as well as encouraging a healthy reciprocal link program. This approach has proven so successful that over the past few months, the number of visitors have increased from 15,000 a month to well over 36,000 totaling 122,309 visits (since it went on line late in 2004). Activity on the Handi-Men.Com site is monitored 24x7x365 by a professional Network Operations Control (NOC) staff and the results are reviewed for optimization and coverage every fifteen days. To get an idea about our monitoring and system procedures, you are encouraged to review our most current Statistics.

Handi-Men.Com listing Members (those subscribing to the system) can keep up on the number of interested and motivated visitors their own web site receives from Handi-Men.Com (or for those who don't have their own web site - their Handi-Men.Com virtual web site). In addition, Handi-Men.Com subscribers are notified when their web site is referred (or for those not having a web site -- when their virtual web page is visited).If a visitor wishes to contact a member directly, they can - or they can request an Editor to assist in referring a contractor to them for consideration.

Unlike traditional media sources (Newspapers, electronic broadcasting and magazine), Handi-Men.Com provides an interactive, electronic media seeking only highly interested motivated buyers and users 24 hours a day, seven days a week - 365 days a year --- placing before them good, quality service companies. What this means to you is that when you place an advertisement in a local newspaper - you may have a 100,000 readers in a week - but only about 1% are really interested in your service or product (that's only 1,000 people). Then, perhaps 4% of them will be able to find your listing (that's only about 40 people out of a readership of 100,000). On the other hand, when your Handi-Men.Com listing is visited, you can be assured that it is being visited by a neighbor who in all likelyhood is very interested in purchasing your services! Each month over 36,000 new visitors to Handi-Men.Com are recorded (this number does not include those who are returning or using their bookmarked listing). In addition, you can be confident that information provided to Handi-Men.Com is protected (see our Privacy Policy).
   Our Mission
  1. Serve the public - We seek all customer feedback about both our service and those of the professionals listed in our various Directories!. Unlike most of our competitors, Handi-men.com lists its contractors, agents and handymen so consumer users of the site can select their own contractors - or they can elect to have the Editors at Handi-Men.Com suggest a contractor for them. Users can determine the reliability of a contractor, agent or service professional through the feedback process. In addition, we provide a program of feedback regarding our site itself. We listen, we care and we act to exceed all expectations in customer service.
  2. Get it done right - and at the right price - We believe the team is stronger than the individual. Because of this we look for relationships between listing members and site users. The larger the project - the more teamwork is required. But when it breaks down, we encourage a good faith effort between the user and the service provider, agent or vendor to work out their issues. When listing members receive three valid and documented negative feedbacks within three years - they are suspended indefinitely from our Directories. At the same time, we look to the user to make every effort to work out their issues before providing negative feedback on a contractor, agent or handyman who does not otherwise deserve it.
  3. Innovate to Win - We review our listing companies continually looking for strengths and weaknesses, the same as we will continually work to upgrade our site to ensure fairness and usability.
  4. Accountability - We stress accountability in our Listing companies and individuals, our users and in ourselves! - Positive feedback is placed immediately in a contractor's record, negative feedback is reviewed and the contractor, agent or service provider is given an opportunity to respond before it is recorded. If no response is received back from the member within ten days, the feedback is automatically recorded. The third negative feedback is immediately recorded resulting in suspension. Should it be reviewed and found to be invalid - only then will the suspension be lifted!
  5. Featured Listings and Editor's Pick Programs. Handi-Men.Com also makes available featured listings which provide top member listing postions in both state and community pages, a variety of valuable services including email paging and messaging and on-line, personalized forms. Users of the site can request an Editor's Pick of a vendor, agent or contractor - having the Handi-Men's editorial staff research and pick the best match for their particular project.


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